Diploma in Customer Service Management in the Digital Era

Diploma in Customer Service Management in the Digital Era is a Diploma program taught at Athens Laboratory of Business Administration (ALBA), Greece. Intake: October. The program is offered in campus-based modes with full-time (44 Hours (8 days)) options.

This diploma covers modern customer service management with emphasis on challenges and opportunities in the digital era. It includes study of Agile, Scrum, Design Thinking, AI readiness, and managing multigenerational teams. The course is delivered over 8 days totaling 44 hours, with sessions both in-person at Alba in Athens and online via Zoom. Participants engage in interactive learning, sharing real-world experiences to build skills in digital readiness and leadership for dynamic business environments.

Modules

• Management in the Digital Era & Agile and Scrum in Management
• AI Readiness Workshop
• Managing Different Generations of Employees and Customers
• Horizontal Competencies for Customer Service Management in the era of Flux
• Agile Coaching: Coaching with an Agile Mindset
• Design Thinking
• Ecosystem Thinking for the Future of Organizations and the Future of Work

The minimum requirements for admission in Diploma in Customer Service Management in the Digital Era at Athens Laboratory of Business Administration (ALBA) for all applicants (Domestic or International) are:

• program specific academic requirment set by Athens Laboratory of Business Administration (ALBA).
• English Language OR any other language requirments as set by Athens Laboratory of Business Administration (ALBA) as pre-requiste for admission in Diploma in Customer Service Management in the Digital Era.

Note: Please check the university website in the link below.

Please check detail of study units at https://alba.acg.edu/executive-development/for-individuals/alba-hellenic-institute-of-customer-service-diploma-in-customer-service-management-in-the-digital-era

1 fully funded scholarships are listed for Greece. See Greece scholarships.