IT Service Management

IT Service Management is a program taught at University of Jamestown, USA. The program is offered in campus-based modes with full-time options.

IT Service Management is a certificate that trains IT service management professionals to deliver and control IT services for end-users. You study technology usage within a company, including hardware, servers, and apps, and you learn how to improve service responsiveness and problem management. The program also prepares you to oversee planning, designing, delivering, operating, and controlling of IT processes or operations with a customer focus.

The certificate is structured around completing 5 courses: Intro to Computing Principles, Hardware Installation and Maintenance, Networking, IT Service Management and Operating Systems, and Virtual Cloud Computing. Instruction is delivered through University of Jamestown Accelerated, with virtual opportunities to meet for lectures and office hours. Courses are available online 24/7, so you can attend live or watch the replay.

Graduates are qualified for roles including Service Desk Manager, Security Analyst, IT Operations Manager, IT Security Architect, and Application Support Specialist. The certificate can also be applied as 3 credits toward a bachelor’s degree at the University of Jamestown, or used as transfer credits or continuing education credits, depending on your next institution or organization.

Modules

• Intro to Computing Principles
• Hardware Installation and Maintenance
• Networking
• IT Service Management and Operating Systems
• Virtual Cloud Computing

The minimum requirements for admission in IT Service Management at University of Jamestown for all applicants (Domestic or International) are:

• program specific academic requirment set by University of Jamestown.
• English Language OR any other language requirments as set by University of Jamestown as pre-requiste for admission in IT Service Management.

Note: Please check the university website in the link below.

Please check detail of study units at https://www.uj.edu/academics/programs/it-service-management/

• Service Desk Manager
• Security Analyst
• IT Operations Manager
• IT Security Architect
• Application Support Specialist

80 fully funded scholarships are listed for USA. See USA scholarships.