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Resettlement Case Management Internship Spring-2023

Job Description:

The International Rescue Committee, Inc. (IRC) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to people forced to flee from war or disaster. At work today in over 40 countries and 25 U.S cities, we restore safety, dignity and hope to millions who are uprooted and struggling to rebuild their lives. The IRC in Baltimore was established in 1999 and currently serves over 2,500 immigrants and refugees per year.

Scope of Work
Resettlement case management interns will assist IRC’s resettlement team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area. The resettlement team is the first point of contact for newly arrived refugees and offers support, guidance and ongoing orientation for up to five years after arrival. Interns will work directly with individual clients and families to assist with providing resettlement services.

Reports To
Resettlement Casework Coordinator, Resettlement Caseworker, or Resettlement Program Manager

Learning Objectives
– Learn about the services that refugees, asylees, and other humanitarian immigrants are eligible for upon arrival in the U.S., including public benefits in Maryland and local resources in the Baltimore metropolitan area.
– Learn about strategies for effective, holistic case management.
– Develop resourcefulness and problem-solving skills to work independently in different situational contexts.
– Learn to communicate effectively with clients across cultures.

– Under the direction of the intern’s supervisor and as COVID-19 safety precautions allow, assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
– Assist clients to coordinate transportation to medical and other required appointments.
– In coordination with the resettlement team, conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards are grocery stores, or using public transportation throughout Baltimore.
– Assist with service documentation through case notes and case file maintenance.
– Other duties as assigned.



•Prior experience and interest in working with refugees and immigrants preferred.

•Prior experience and interest in case management or social work preferred.

•Ability to work independently and as a team member in a fast-paced, cross-cultural environment.

•Flexible and reliable, with outstanding attention to detail.

•Strong problem-solving skills.

•Excellent communication and interpersonal skills.

•Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).

•Fluency in English required. Bilingual ability in one of the predominant languages of the local client base is desired.

•Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.  

Position Details

•Spring 2023 Internships may be a combination of the standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above-outlined responsibilities and may require occasional weekend and/or evening work.

•Interns, when working remotely, will need access to a computer and must be willing to comply with IRC acceptable use policies. This includes password security protocols for personal device use.

•Internships require a minimum of 5 hours per day, 15 hours per week for the duration of the 12-week internship.

•Internships start with a required orientation on Friday, January 20, 2023 (approx. 10 AM – 3 PM).

•Regular weekly hours start the week of January 23, 2023, and will continue through April 14, 2023.

•This is an unpaid internship. University credit may be arranged.

•All IRC employees and volunteers are required to furnish proof of vaccination against COVID-19 to be considered for this position.

Application Process
•Apply online at by 5 PM ET on Monday, November 28, 2022.

•Applicants selected for interviews will be contacted in early December to schedule interviews. Due to the volume of applications, only applicants who are selected for interviews will be contacted.

•Interviews will take place approximately December 7 – 16, 2022 remotely over a video call.

•Applicants who have interviewed for positions can expect to receive a decision no later than December 30, 2022.

Equal Opportunity Employer

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.

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