Join an exciting Information Technology Generalist role with a prominent regional Law Firm at their New Haven, CT office. You’ll play a crucial role in maintaining and enhancing the IT Infrastructure, while supporting the Help Desk team. Utilize your strong IT background and organizational skills to contribute to the team’s growth plans. Partner with Franklin Fitch to secure your next career move.
The IT Generalist position in New Haven, CT offers a salary of $85,000.
Key qualifications and skills required:
2+ Years in IT and Help Desk experience.
Previous experience in a law firm or legal environment is a plus.
Strong knowledge of networking, hardware, and software systems.
Excellent communication and interpersonal skills.
Key responsibilities include, but not limited to:
Ensure accurate logging of all calls.
Interface with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
Log all calls at point of contact noting problem symptoms and status information in order to expedite problem resolution.
Ensure problem resolution and timeliness in routing customer issues by maintaining a plan of action for issue resolution, by initiating and tracking routed issues to technical.
If this opportunity is of interest, please apply with an up to date copy of your resume, or alternatively message directly.